FAQ
Everything people ask
before booking.
Search for a word — deposit, airport, licence — or browse by topic.
Booking
How does a booking work?
You fill in the form for the service you want: two minutes, no payment. We check real availability and send you a firm price by email and on WhatsApp, usually within 1 h. A deposit confirms the booking and the balance is paid on site.
Are the prices shown final?
Prices on the site are “from” rates: they vary with season and length of stay. The price we send after your request is firm. Once quoted, it does not move.
Can I book at the last minute?
Yes. Message us on WhatsApp as you send the form: for a same-day arrival it is the fastest channel.
Can I change or cancel?
Dates or vehicle can be changed subject to availability. Cancellation terms are set out in your confirmation and in our rental terms.
Cars
Is a security deposit required?
No security deposit is paid to us when you book. When the car is handed over, a guarantee is requested on site — a card hold with no debit, or a deposit returned when you bring the car back. You get it back in full on return. No guarantee is asked for stays or experiences.
Do you deliver to the airport, even at night?
Yes, at any hour and at no extra cost, at the airport and anywhere in Marrakech. Give us your flight number: we track it, so a delay is not a problem.
What does the rental rate include?
Insurance, 24/7 assistance, 250 km per day and delivery in Marrakech and at the airport. Fuel is yours to cover: return the car with the same level as at pick-up.
Which documents do I need to rent?
A valid driving licence and an ID card or passport. Licences from most countries are accepted in Morocco for a tourist stay; an international permit is advisable if yours is not in Latin script.
Can I add a driver or a child seat?
Yes, mention it in the form: additional driver, baby seat or booster are prepared before delivery.
Stays
Why is there no online catalogue?
Because a catalogue shows places that are not free on your dates. You give us dates, guests and budget; we send only what is genuinely available, with photos and a firm price.
What is included with a stay?
Cleaning and household linen. Depending on the property: house staff, breakfast, pool heating. A private chef, shopping on arrival and transfers can be added on request.
Is there a minimum number of nights?
It depends on the property and the season. Give us your dates: we will offer what accepts the length of your stay.
Experiences and driver
Are the activities private?
By default yes: your group, your driver, your schedule. If you would rather join a shared departure, say so in the form.
How does the van with driver work?
You choose a transfer, an evening or a full day. The driver waits at the address given; fuel, tolls and parking are included in the quoted price.
Payment and contact
When and how do I pay?
Nothing with your request. Once you agree the price, a 30% deposit confirms the booking; the balance is paid on site, at key handover or when the activity starts.
How do I reach you during my stay?
On WhatsApp, 24/7: one line for cars and stays, one for activities. You can also reply to any of our emails.
Do I need to have held my licence for long?
You need to be of age with a valid licence. For Exception-range vehicles, a minimum licence age may be required: we tell you with the price.
No question matches. Message us on WhatsApp: we will answer.
