Terms
Rental terms
The rules that apply to a booking: who can drive, how payment works, what is included and what remains yours to cover.
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These terms apply to bookings made with WY Prestige. They are supplemented by the confirmation you receive for each booking and, for a vehicle, by the rental contract signed at key handover. Where those documents differ from these terms, they take precedence.
1. Driver conditions
- The driver must be of legal age and hold a valid driving licence.
- At handover, the driver shows the licence together with an identity card or passport.
- An international permit is advisable if the licence is not in Latin script.
- For Exception-range vehicles, a minimum period of licence holding may be required: we tell you with the price.
- Only the renter and the additional drivers declared before handover and named on the contract are allowed to drive.
2. Booking and payment
A request sent from the site is free and does not commit you. Once availability has been checked, we send you a firm price by email and on WhatsApp. Rates shown on the site are “from” prices that vary with season and length of rental; only the price confirmed in writing is binding on us, and it does not change once quoted.
The booking becomes final on payment of a deposit of 30% of the agreed price. The balance is paid on site, at key handover or when the activity starts. Accepted payment methods are given in your confirmation, which sets out the service, the dates, the price and any specific conditions.
3. Guarantee at vehicle handover
No security deposit is paid to us at the time of booking. When the vehicle is handed over, a guarantee is requested on site, as a card hold with no debit or as a deposit. Its amount depends on the vehicle and is stated in your confirmation.
The guarantee is returned to you in full when you bring the vehicle back, provided it comes back in the condition recorded at departure and in line with the contract. No guarantee is requested for stays or experiences.
4. Insurance and excess
The rental rate includes insurance for the vehicle and 24/7 assistance. The scope of cover and the amount of any excess, meaning the share of damage that may remain payable by the renter, are stated in your confirmation and in the rental contract.
As with any insurance, cover does not apply in certain situations, in particular: driving by a person not named on the contract, driving under the influence of alcohol or drugs, use of the vehicle in breach of the contract or of traffic law, and clear negligence such as losing the keys or filling up with the wrong fuel. The full list is in the contract.
5. Delivery and return
- Delivery. The vehicle is delivered at no extra cost in Marrakech and at Marrakech-Menara airport, at any hour. Give us your flight number: we track it, and a delayed flight does not affect the delivery.
- Condition report. The condition of the vehicle is recorded with you at departure and on return. We recommend taking your own photos.
- Mileage. The rate includes 250 km per rental day. The conditions that apply beyond that are stated in your confirmation.
- Fuel. Fuel is yours to cover. The vehicle is returned with the same level as at departure.
- Return. The vehicle is returned on the date, at the time and at the place agreed. Let us know as early as possible if you are running late; an extension is possible subject to availability, at the rate we confirm to you.
- Use. The vehicle is used in Morocco, on roads suited to its category, and is neither sub-let nor lent to a third party.
6. Cancellation and changes
Dates, duration or vehicle can be changed subject to availability; a change may lead to a price adjustment, which we confirm to you before applying it.
The cancellation terms, meaning the deadlines to observe and what happens to the deposit, are set out in your confirmation: they depend on the service, the season and, for a stay, the property booked. Any cancellation must be notified to us in writing, by email or on WhatsApp.
If we are unable to provide the service you booked, we offer you an equivalent solution; if it does not suit you, the sums you have paid are refunded.
7. Fines and offences
Throughout the rental, the driver is responsible for complying with traffic law. Fines, parking charges, tolls and any impound fees arising from the use of the vehicle are payable by the driver. An offence notified to us after the vehicle has been returned is passed on to the renter, who settles the amount.
8. Breakdown and accident
In the event of a breakdown, park safely and contact us immediately on WhatsApp: assistance can be reached 24/7. Do not have any repair carried out without our agreement.
In the event of an accident:
- get everyone to safety and call the emergency services if anyone is injured;
- inform the police or the gendarmerie, and wait for their report before moving the vehicle when they ask you to;
- fill in a joint accident report with the other driver, without admitting liability, and photograph the vehicles and the scene;
- tell us straight away and send us these documents.
If the vehicle is stolen, a report must be filed with the authorities as soon as possible. Depending on the situation and on availability, we do what is needed to offer you a replacement vehicle.
9. Stays (accommodation)
- The confirmed price includes cleaning and household linen. Depending on the property, it may include house staff, breakfast or pool heating; your confirmation gives the detail.
- Check-in and check-out times, the capacity of the property and any minimum stay are stated in your confirmation.
- The property is occupied by the number of people announced. Parties and events are only possible with our prior agreement.
- You undertake to respect the house rules, the neighbours and the premises, and to report any damage or malfunction without delay. Damage caused during the stay remains payable by the occupants.
- No guarantee is requested on arrival.
- Services added on request (private chef, shopping on arrival, transfers) are priced separately.
10. Complaints and disputes
If something does not go as planned, tell us right away on WhatsApp: most problems are solved on the spot, during the stay. A complaint can also be sent to us in writing at contact@wyprestige.com, stating your booking and the facts; we reply as promptly as we can.
These terms are governed by Moroccan law. In the event of a dispute, an amicable solution is sought first; failing that, the dispute is brought before the competent Moroccan courts.
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