How it works
From your request
to your arrival.
Six steps, no surprises. Here is exactly what happens, in order, and when you pay what.
You send your request
On the form for the service you want: dates, needs, contact details. Two minutes, no payment. You get a reference straight away, and access to your client area.
We check availability
A member of the team confirms the car, place or activity is genuinely free on your dates. If not, we offer the closest equivalent.
We reply
You receive a firm price by email and on WhatsApp, usually within 1 h: what is included, photos for stays, terms.
You approve and pay the deposit
If the proposal suits you, a 30% deposit secures the booking. Until you say yes, you owe nothing.
It is confirmed
You receive a written summary: dates, delivery place and time, balance due, name and number of the person who will meet you.
We are waiting for you
The day before, we message you to confirm the time. On the day, your flight is tracked: someone is there at the exit, even if you are delayed. The balance is paid on site.
Payment
Who you pay,
and what you receive.
- 1
With your request: nothing
The form asks for no payment method.
- 2
On confirmation: 30%
The deposit is paid to WY Prestige. You receive a receipt and the booking summary.
- 3
On site: the balance
At key handover or when the activity starts. For a car, a guarantee is requested then returned when you bring it back.
FAQ
What comes up
most often.
How does a booking work?
You fill in the form for the service you want: two minutes, no payment. We check real availability and send you a firm price by email and on WhatsApp, usually within 1 h. A deposit confirms the booking and the balance is paid on site.
Are the prices shown final?
Prices on the site are “from” rates: they vary with season and length of stay. The price we send after your request is firm. Once quoted, it does not move.
Is a security deposit required?
No security deposit is paid to us when you book. When the car is handed over, a guarantee is requested on site — a card hold with no debit, or a deposit returned when you bring the car back. You get it back in full on return. No guarantee is asked for stays or experiences.
Do you deliver to the airport, even at night?
Yes, at any hour and at no extra cost, at the airport and anywhere in Marrakech. Give us your flight number: we track it, so a delay is not a problem.
How do I reach you during my stay?
On WhatsApp, 24/7: one line for cars and stays, one for activities. You can also reply to any of our emails.